Retail Business Analyst

• Location: Irvington, NY
• Type: Direct Hire
Hybrid
• Job #8409

Position Summary: 

The Retail Business Analyst is the key connection between the business and the IT team. They have a deep understanding of the business processes and understand how technology can solve issues the business is facing or might face in the future.

• Key liaison with the business to understand business processes, rules and requirements.

• Analyze complex business problems and assess how technology may solve them.  Work within the Retail Systems Support IT team to recommend solutions (new software, updated software, new hardware).

• Formalize the objectives and scope of business systems (project planning and startup).

• Consult with business on requirements to develop the project requirements (business requirements documentation).

• Develop (with the business) user acceptance requirements for new software (user test plans)

• Provide support to business when key issues occur (bridge business and IT solutions when major incident occurs, react to regulatory and compliance issues).

• Able to provide support for systems, including evening, weekend, peak business activity periods and on call assignments

• Address production issues in a timely and efficient manner with the appropriate sense of urgency and prioritization:  perform all necessary investigation and analysis to solve the issues.

Primary Responsibilities/Accountabilities: 

• Support the development of business cases by gathering information to be included in a business case.

• Gathers information and supports the completion of the Business Requirements Document.

• Develops requirements for solutions by working closely with the business and appropriate IT teams.

• Have deep knowledge of retail store systems and business processes combined with the ability to handle complex business situations, and communicate effectively with all levels of the organization.

• Experience working with project management tool such as: JIRA, Confluence, Sharepoint or any other related tools

• Supports the development process by:

  • Supporting solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions.

  • Adhering to SDLC and/or PMLC standards and governance.

• Supports solution deployment by:

  • Supporting solution integration and user acceptance testing.

  • Providing post implementation support to business.

  • Developing user acceptance criteria.

  • Testing case execution as needed.

  • Other duties as assigned.

 In addition, the following are critical skills required (or desired, where noted) to perform well in this position:

• Must have experience in managing/implementing store systems, including POS, payment terminals, sales tax systems, in-store technology, and processes.

• Working knowledge of the following systems:

  • Retail POS Systems knowledge

  • Payment

  • OMS (Order Management Systems)

  • Tax engine

  • ERP

  • Omni Channel project experience

• Demonstrated knowledge in architecture, design, software development, database management systems and systems integration in multi-platform environments.

• Structured problem-solving skills; ability to identify high-impact issues/risk for leadership review

• Excellent understanding of technology with the ability to effectively translate technical terminology and concepts into language understandable by non-technical individuals

• Hands-on experience with large-scale system development efforts through all stages of the project life-cycle

• Excellent oral and written communication skills with the ability to influence across the organization

• Excellent interpersonal skills, including customer-facing skills at all levels of the organization.

• The incumbent will achieve results through exceptional subject matter expertise, technology leadership, strong analytical skills, innovation, collaboration, teamwork, and a hunger to succeed. 

• Experienced in alerting and monitoring for the retail store systems

Required Experience

 Education:

Bachelor’s degree in Computer Science, Business Administration or relevant field of work or equivalent work experience.

Required Skills & Experience:

• 3+ years of relevant experience and 5+ years of IT experience

• Contributed to business case development

• Regular interaction with business partners

• Must have experience managing technical projects focused on Omnichannel enablement

• NCR POS background will be a major advantage

• Omni Channel experience

• Good Knowledge of Software Development Life Cycle waterfall and Agile Development

• Experience in client handling and communication with multiple stake holders

Desired Experience: 

• OMNI-Channel processes and E-Commerce knowledge or working on e-Commerce projects a plus

Estimated compensation: 100,000 annually