Retail Business Analyst

  • Location: Irvington, NY
  • Type: Direct Hire
  • Hybrid
  • Job #8409

Position Summary: 

The Retail Business Analyst is the key connection between the business and the IT team. They have a deep understanding of the business processes and understand how technology can solve issues the business is facing or might face in the future.

  • Key liaison with the business to understand business processes, rules and requirements.

  • Analyze complex business problems and assess how technology may solve them.  Work within the Retail Systems Support IT team to recommend solutions (new software, updated software, new hardware).

  • Formalize the objectives and scope of business systems (project planning and startup).

  • Consult with business on requirements to develop the project requirements (business requirements documentation).

  • Develop (with the business) user acceptance requirements for new software (user test plans)

  • Provide support to business when key issues occur (bridge business and IT solutions when major incident occurs, react to regulatory and compliance issues).

  • Able to provide support for systems, including evening, weekend, peak business activity periods and on call assignments

  • Address production issues in a timely and efficient manner with the appropriate sense of urgency and prioritization:  perform all necessary investigation and analysis to solve the issues.


Primary Responsibilities/Accountabilities: 

  • Support the development of business cases by gathering information to be included in a business case.

  • Gathers information and supports the completion of the Business Requirements Document.

  • Develops requirements for solutions by working closely with the business and appropriate IT teams.

  • Have deep knowledge of retail store systems and business processes combined with the ability to handle complex business situations, and communicate effectively with all levels of the organization.

  • Experience working with project management tool such as: JIRA, Confluence, Sharepoint or any other related tools

  • Supports the development process by:

    • Supporting solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions.

    • Adhering to SDLC and/or PMLC standards and governance.

  • Supports solution deployment by:

    • Supporting solution integration and user acceptance testing.

    • Providing post implementation support to business.

    • Developing user acceptance criteria.

    • Testing case execution as needed.

    • Other duties as assigned.

 In addition, the following are critical skills required (or desired, where noted) to perform well in this position:

  • Must have experience in managing/implementing store systems, including POS, payment terminals, sales tax systems, in-store technology, and processes.

  • Working knowledge of the following systems:

    • Retail POS Systems knowledge

    • Payment

    • OMS (Order Management Systems)

    • Tax engine

    • ERP

    • Omni Channel project experience

  • Demonstrated knowledge in architecture, design, software development, database management systems and systems integration in multi-platform environments.

  • Structured problem-solving skills; ability to identify high-impact issues/risk for leadership review

  • Excellent understanding of technology with the ability to effectively translate technical terminology and concepts into language understandable by non-technical individuals

  • Hands-on experience with large-scale system development efforts through all stages of the project life-cycle

  • Excellent oral and written communication skills with the ability to influence across the organization

  • Excellent interpersonal skills, including customer-facing skills at all levels of the organization.

  • The incumbent will achieve results through exceptional subject matter expertise, technology leadership, strong analytical skills, innovation, collaboration, teamwork, and a hunger to succeed. 

  • Experienced in alerting and monitoring for the retail store systems

Core Responsibilities

Customer Focus:

  • Listen first, ask questions second and act on feedback from our customer and associates

  • Treat each business partners as we would want to be treated

  • Support our front-line associates. See everything we do through their eyes

  • Provide an inspiring experience



  • Meet our commitments and exceed the expectations of others

  • Establish goals that challenge, stretch and lead to breakthrough performance

  • Acknowledge our mistakes and embrace the opportunity to improve

  • Use objectivity and data to make sound decisions


Integrity – Act honestly and ethically inspiring trust

Quality/Innovation – Committed to quality and innovative excellence in everything you do

Team – Be unified in our purpose and vision



Required Experience


Bachelor’s degree in Computer Science, Business Administration or relevant field of work or equivalent work experience.


Required Skills & Experience:

  • 3+ years of relevant experience and 5+ years of IT experience

  • Contributed to business case development

  • Regular interaction with business partners

  • Must have experience managing technical projects focused on Omnichannel enablement

  • NCR POS background will be a major advantage

  • Omni Channel experience

  • Good Knowledge of Software Development Life Cycle waterfall and Agile Development

  • Experience in client handling and communication with multiple stake holders

Desired Experience: 

  • OMNI-Channel processes and E-Commerce knowledge or working on e-Commerce projects a plus

Estimated compensation: 100,000 annually

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!


Tricia SentinellaTricia Sentinella

Recruiting Director, Information Technology, ERP/EDI

(201) 537-0007

LinkedIn profile



Searching For Something Else?

Connect with a member of our recruiting team today. We're here to help!