Customer Service Representative

• Location: Edison, NJ
• Type: Direct Hire
On-Site
• Job #8548

The Company:

Our client provides full service back-office solutions to retail supply chain wholesalers. This includes issuing factory orders, monitoring production, coordinating inbound logistics, processing orders including credit approval and allocating and providing shipping documentation to the warehouse.

The Position:

We are currently looking senior customer account representatives to oversee a team that enters customer orders, allocation and warehouse follow up.

Job Description:

The successful candidate must be able to:

• Communicate daily with sales, operations and logistics departments on behalf of your team to efficiently and accurately process, allocate and ship all customer orders based on specific vendor requirements
• Provide assistance with all aspects of order lifecycle to resolve issues, including order entry, allocation and shipping, tracking and potential errors in delivery and billing
• Familiarity with routing for major retailers
• Has experience reviewing open order reports, understands available to sell/ oversolds/ inventory reconciliation, etc
• Supervise a team of data entry personnel to ensure order entry efficiency and accuracy as well as customer service related follow-up duties
• Run and analyze a series of daily and weekly reports and proactively address areas of concern
• Conduct month-end closing procedures
• Resolve customer inquiries / concerns professionally and in a timely manner

Requirements:

• 3 years of recent customer service management
• Understanding of wholesale Import and Warehouse/Distribution
• Strong knowledge of MS Excel for accurate reporting, data manipulation, and inventory level analysis; advanced knowledge is required
• Must be analytical, detailed, and organized with excellent follow up skills
• Excellent verbal and written communication skills
• Ability to operate and succeed in a fast paced, rapidly changing environment
• Ability to maintain poise and a positive attitude in a challenging environment
• Self-motivated individual able to prioritize and multi-task effectively when working independently or in a team
• Adept at comprehending and working with large quantities of data from a variety of sources
• Ability to rapidly learn and adapt to system and data changes