Technical and Solution Manager

  • Location: East Brunswick, NJ
  • Type: Contract To Hire
  • Hybrid
  • Job #8556

Contribute / Manages a team of IS professionals / services in developing, implementing, documenting, and supporting application systems across all development platforms.  Core application areas include ERP (AX), Reporting (SSRS), Middle Ware (Biztalk), Database management (SQL), ad hoc Solutions (Powerapp …).

Manage systems run

  • Define and control change request lifecycle

  • Engage with and onboard service / IS professionals systems

  • Provide technical guidance to Functional teams in support activities

  • Monitor and alert any critical issues

  • Engage with other IS teams in order to support their system (specific to SQL)

  • Manage upgrade / update requirements with the user and IS community

  • Monitor Performances through creation / update of regular KPIs 

  • Participate to Business Continuity activities (DR plan and run)

 

Enhance systems

  • Provide guidance to Functional teams in designing solutions or solutions evolutions

  • Research and Develop new technologies (e.g. PowerApps)

  • Work on providing architecture / blueprint for new solutions

  • Implement and monitor delivery solutions (e.g.  DevOps, TFS)

  • Proactively propose enhancements to IS community (e.g. Biztalk 360) in order to reduce workload on recurring issues, redundant problems

  • Provide guidance in order to resolve performance issues 

Manage and communicate

  • Provide a comprehensive overview of system updates and performances through participation to the regular Flash Report (monthly / quarterly…) 

  • Communicate proactively to different communities (Users, IS) on system evolutions (new versions, maintenance update), interruptions

  • Manage and Mentor IS professionals or Service providers to achieve above goals

  • Report and alert ERP/Back Office Director for any escalation / arbitration

  • Ability to work on multiple tasks simultaneously

  • Ability to analyze issues and requests and formalize a synthetic proposal on the technical changes

  • Ability to understand and implement standard operating procedures

  • Ability to work individually with little supervision and in a team with other department members, users, or consultants

  • Good communication and organizational skills

  • Ability to animate IS community
     

    Key competencies

  • Languages related to SQL/MS Dynamics/Biztalk/…

  • Development lifecycle management

  • Functional skills on Finance, Supply Chain, Logistics is a plus

  • Ideally experienced in international / multi-brands context + knowledge about luxury industry / retail industry

  • Project: Agile Methodology

  • Personal skills

  • Ability to analyze and summarize

  • Good interpersonal and organizational skills

  • Autonomous

  • Excellent communication skills

  • Proactive team player

    Profile

  • University degree in Computer Science or related field

  • Fluent spoken & written English (+ good command of Spanish and French is an advantage)

  • Minimum of 2 years’ experience on ERP and SQL,  MS Dynamics AX  and Biztalk experience is a plus.

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