Contribute / Manages a team of IS professionals / services in developing, implementing, documenting, and supporting application systems across all development platforms. Core application areas include ERP (AX), Reporting (SSRS), Middle Ware (Biztalk), Database management (SQL), ad hoc Solutions (Powerapp …).
Manage systems run
Define and control change request lifecycle
Engage with and onboard service / IS professionals systems
Provide technical guidance to Functional teams in support activities
Monitor and alert any critical issues
Engage with other IS teams in order to support their system (specific to SQL)
Manage upgrade / update requirements with the user and IS community
Monitor Performances through creation / update of regular KPIs
Participate to Business Continuity activities (DR plan and run)
Enhance systems
Provide guidance to Functional teams in designing solutions or solutions evolutions
Research and Develop new technologies (e.g. PowerApps)
Work on providing architecture / blueprint for new solutions
Implement and monitor delivery solutions (e.g. DevOps, TFS)
Proactively propose enhancements to IS community (e.g. Biztalk 360) in order to reduce workload on recurring issues, redundant problems
Provide guidance in order to resolve performance issues
Manage and communicate
Provide a comprehensive overview of system updates and performances through participation to the regular Flash Report (monthly / quarterly…)
Communicate proactively to different communities (Users, IS) on system evolutions (new versions, maintenance update), interruptions
Manage and Mentor IS professionals or Service providers to achieve above goals
Report and alert ERP/Back Office Director for any escalation / arbitration
Ability to work on multiple tasks simultaneously
Ability to analyze issues and requests and formalize a synthetic proposal on the technical changes
Ability to understand and implement standard operating procedures
Ability to work individually with little supervision and in a team with other department members, users, or consultants
Good communication and organizational skills
Ability to animate IS community
Key competencies
Languages related to SQL/MS Dynamics/Biztalk/…
Development lifecycle management
Functional skills on Finance, Supply Chain, Logistics is a plus
Ideally experienced in international / multi-brands context + knowledge about luxury industry / retail industry
Project: Agile Methodology
Personal skills
Ability to analyze and summarize
Good interpersonal and organizational skills
Autonomous
Excellent communication skills
Proactive team player
Profile
University degree in Computer Science or related field
Fluent spoken & written English (+ good command of Spanish and French is an advantage)
Minimum of 2 years’ experience on ERP and SQL, MS Dynamics AX and Biztalk experience is a plus.
Vanda Alves