Customer Service Manager

  • Location: Orangeburg, NY
  • Type: Direct Hire
  • Hybrid
  • Job #8583

The role:
You  will  be  responsible  for  managing  the  Customer  Service  and  Order  Management 
operations in our Retailer Operational Services department.

What you’ll do:
•     Plan, direct and evaluate all operational aspects of customer service and order management
•     Plan and coordinate order processing priorities with the warehouse and shipping department
•     Explain company policies and procedures to staff and facilitate their implementation
•     Manage the development, testing and rollout of all Customer Service system related changes
•     Hire and coordinate training of customer service staff in all phases of department operations 
(order management, customer service and conflict resolution)

You have:
•     Bachelor’s degree in Business Management, Marketing, or Supply Chain
Management
•     Experience using the Microsoft Office suite (Excel, PowerPoint, Word, Visio, etc.)
•     Experience in Microsoft Excel (PivotTables, program formulas, data analysis tool pack, etc.)
•     Excellent soft skills: demonstrating sympathy to technical issues and system challenges
•     Strong managerial skills

Estimated compensation: around $90,000 annually
 

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