E-COMMERCE OPERATIONS COORDINATOR:
Support daily inbound and outbound operations of eCommerce channel
Responsible to reconcile all open orders daily and work with team on identifying gaps in process and systems to close correct order status in system and evaluate, communicate and prioritize issues to be resolved to respective teams (logistics, retail, tech ops)
Ensure that all orders and returns are shipped/processed within standard processing time
Manage return processing and work directly with warehouse on resolving discrepancies/issues
Rectify customer order issues: Incorrect orders, damaged orders, fraudulent orders, chargebacks
Monitor in store/warehouse shipment statuses and redirect shipments to fulfillment locations and resolve any issues which result in delays
Partner with customer service team to understand consumer pain points and work on initiatives to improve customer experience
Reconciling between Shopify, Teamwork (OMS), RLM (ERP), and WMS
Support customer service team with replying to customer inquires (Phone/email/Live Chat)
Global-E – monitoring order fulfillment, label generation, RA creation & reimbursement
Monitor and take action on exception reporting and understand measurements of KPI’s for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPI’s
QUALIFICATIONS:
Experience with RLM/a similar ERP system is required
Experience working with working with a 3PL preferred
Experience with Excel preferred
Experience with Shopify, Loop Returns, Global-e, Teamwork Commerce preferre
Attention to detail, ability to prioritize, collaborative environment
Any RLM and/or Shopify experience would be very beneficial to the role – although not a requirement.
Estimated compensation: around $90,000 annually
Patti Richards