Ecommerce Operation Coordinator

  • Location: NY, NY
  • Type: Direct Hire
  • Hybrid
  • Job #8609

E-COMMERCE OPERATIONS COORDINATOR:

  • Support daily inbound and outbound operations of eCommerce channel

  • Responsible to reconcile all open orders daily and work with team on identifying gaps in process and systems to close correct order status in system and evaluate, communicate and prioritize issues to be resolved to respective teams (logistics, retail, tech ops)

  • Ensure that all orders and returns are shipped/processed within standard processing time

  • Manage return processing and work directly with warehouse on resolving discrepancies/issues

  • Rectify customer order issues: Incorrect orders, damaged orders, fraudulent orders, chargebacks

  • Monitor in store/warehouse shipment statuses and redirect shipments to fulfillment locations and resolve any issues which result in delays

  • Partner with customer service team to understand consumer pain points and work on initiatives to improve customer experience

  • Reconciling between Shopify, Teamwork (OMS), RLM (ERP), and WMS

  • Support customer service team with replying to customer inquires (Phone/email/Live Chat)

  • Global-E – monitoring order fulfillment, label generation, RA creation & reimbursement

  • Monitor and take action on exception reporting and understand measurements of KPI’s for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPI’s

 

QUALIFICATIONS:

  • Experience with RLM/a similar ERP system is required

  • Experience working with working with a 3PL preferred

  • Experience with Excel preferred

  • Experience with Shopify, Loop Returns, Global-e, Teamwork Commerce preferre

  • Attention to detail, ability to prioritize, collaborative environment

Any RLM and/or Shopify experience would be very beneficial to the role – although not a requirement.

Estimated compensation: around $90,000 annually

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MEET YOUR RECRUITER

Patti RichardsPatti Richards

Managing Director, Digital & eCommerce Recruiting

(201) 537-0033

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