Operational Analyst, Workplace

• Location: Midway, GA
• Type: Direct Hire
On-Site
• Job #8617

This Operational Analyst, Workplace needs to have a technical background, is hands on, and customer service oriented.

What you can expect:

• Provision and maintain workplace equipment (Laptops, iOS devices, Printers, Etc.) 
• Create and maintain users in relevant systems (Active Directory, Mobile Iron, Etc)
• Track and manage incidents and problems
• Perform problem related root cause analysis 
• Develop problem solutions
• Preparation of documentation (Knowledge Base articles) for support activities
• Interface management ? organize and coordinate the cooperation between regional business and global IT teams
• Continuous refreshment and expansion of your own know-how in the defined area of responsibility
• Understanding of dependencies, processes, and interfaces

Your profile:

• Bachelor’s degree preferred in computer science from an accredited college or university (or a similar education or equivalent experience)
• 1 year experience in similar role preferred, providing on-site support
• Ability to apply common sense understanding to carry out tasks; ability to define problems, collect data, establish facts and draw valid conclusions; ability to deal with problems involving several concrete variables in standardized situations; ability to prioritize and manage commitments and adjust to changing priorities
• Analytical, independent, structured, and careful work attitude, as well as organizational talent and assertiveness
• Excellent oral and written communication skills
• Speaking other languages like German, Spanish or Portuguese is a plus.
• Ability to lift 50 lbs

This person be working Full Time hours onsite in the Distribution Center, This Operational Analyst, Workplace needs to have a technical background, is hands on, and customer service oriented.

What you can expect:

• Provision and maintain workplace equipment (Laptops, iOS devices, Printers, Etc.) 
• Create and maintain users in relevant systems (Active Directory, Mobile Iron, Etc)
• Track and manage incidents and problems
• Perform problem related root cause analysis 
• Develop problem solutions
• Preparation of documentation (Knowledge Base articles) for support activities
• Interface management ? organize and coordinate the cooperation between regional business and global IT teams
• Continuous refreshment and expansion of your own know-how in the defined area of responsibility
• Understanding of dependencies, processes, and interfaces

Your profile:

• Bachelor’s degree preferred in computer science from an accredited college or university (or a similar education or equivalent experience)
• 1 year experience in similar role preferred, providing on-site support
• Ability to apply common sense understanding to carry out tasks; ability to define problems, collect data, establish facts and draw valid conclusions; ability to deal with problems involving several concrete variables in standardized situations; ability to prioritize and manage commitments and adjust to changing priorities
• Analytical, independent, structured, and careful work attitude, as well as organizational talent and assertiveness
• Excellent oral and written communication skills
• Speaking other languages like German, Spanish or Portuguese is a plus.
• Ability to lift 50 lbs

This person be working Full Time hours onsite in the Distribution Center, 
Comp is 70K, 10% bonus and 1500$ clothing allowance