IT Ecomm & Omni Analyst

• Location: New York, NY
• Type: Direct Hire
Hybrid
• Job #8788

Are you passionate about managing systems integrations and improving digital solutions? We’re seeking a talented IT Ecomm & Digital Integration Specialist to lead major projects and enhance our digital capabilities.

The IT Ecomm & Digital Integration Specialist is responsible for managing the daily operations of systems integrations between eCommerce, ERPs, and digital solutions.

They will also lead or support major Digital/IT projects for the business, including reviewing IT processes and improving systems so that they can better communicate between systems.

The role is based in New York City and currently follows a hybrid work model.

Key Responsibilities:

? Provide Support for System integration issues between disparate systems

? Collaborate with business partners and Central IS&T to develop roadmaps and drive projects.

? Ensure alignment and prioritize Digital/Ecomm/Omni development projects.

? Organize system changes, conduct product demo sessions, and define KPIs.

? Mitigate risks and establish an escalation process for project blockers.

? Oversee architectural design and support users in the Omni/Ecommerce scope.

? Provide L2 and L3 support for applications, identifying opportunities for improvement.

? Lead cost efficiency initiatives and engage with Digital/Omni communities.

? Utilize your project management, communication, and technical skills to excel.

Skills Required:

? Strong project management & interpersonal communication skills.

? IS&T experience (Digital, Ecommerce, Wholesale, Supply Chain, Logistics).

? Leadership, autonomy, and focus on long-term objectives.

? Ability to thrive in a fast-paced environment and adapt to change.

? French proficiency is a plus.

Technical Experience:

? Business software: SFCC, OneStock (OMS), CyberSource, Adyen, D365, PowerBi, CRM solutions…

? Collaboration tools: MS Office 365, Zoom, Webex, TeamViewer, ITSM.

? Cloud platforms: Private Cloud (IaaS, PaaS), Public Cloud (Azure, AWS, Google Cloud).

? Operating systems: Windows Server 2003-2016, Microsoft Windows 7+, Apple iOS.

The role involves internal contacts with Head Offices users, Store Managers, US Client Services, the business’s CIOs, and E-commerce/Digital business teams. External contacts include 3rd party local suppliers, warehouse partners, and US IS vendors (SFCC Consultants)