Global Sr. Manager, eCommerce

  • Location: New york, NY
  • Type: Direct Hire
  • Hybrid
  • Job #9052

The eCommerce Senior Manager will be responsible for managing The company’s US and UK Skincare brand properties with a focus on driving new e-commerce strategies and ongoing eCommerce enhancements and optimizations with emphasis on building Brand Equity and deliver remarkable consumer experiences.
The candidate will also oversee content sites for 2 product lines and leads the build of any new Consumer Skincare transactional/ non-transactional sites. We are looking for someone with a demonstrated ability to effectively communicate, manage and thrive within a high growth, fast paced eCommerce skincare business.

Key Responsibilities:

  • Together with department heads, defines the new role of eCommerce amongst other sales channels. Helps translate the new brand positioning into a captivating digital consumer experience and helps define the role of Loyalty, Subscription, GWPs and Email in the future.
  • Defines optimization goals, scope, and timelines, and determines implementation options. Sets the optimization roadmap and oversees third party resources/vendors for web development and digital projects and ongoing website maintenance for bug fixes and new development tasks.
  • Understands and provides SEO recommendations on all web projects and campaigns to drive organic search traffic to website.
  • Leads and coaches a team of merchandisers to monitor daily sales, create, and share reporting eCommerce activity, focusing on important KPIs such as Traffic, UPT, AOV, LTV, Reviews, User Experience and Site Speed and Performance.
  • Drives Brand KPIs and revenue goals for brand properties through management web development, integrations, personalization and A/B testing, and mobile/desktop UX.
  • Project manages and oversees all implementation for new and existing technology and third party applications, incl Pixel and Tag Management
  • Performs regular audits of website to discover bugs and review site content to ensure accuracy, timeliness, and relevancy.
  • Collaborates with IT on day to day tasks including order fulfillment and operational duties from a SFCC / OMS POV
  • Collaborates with Creative Team (UX/UI) to improve user experience and create ongoing UX/UI enhancements. Partners with Digital Marketing to launch new site side initiatives that reinforces key brand focuses, key products, and brand values through site enhancements.
  • Partners with Digital Marketing to launch new site side initiatives that reinforces key brand focuses, key products and brand values through UX and UI updates.
  • Supports all eCommerce needs including brand site expansion and eCommerce guidance as needed in intl. distributor led markets.
  • Conducts competitive eCommerce research and monitor competitive brand activity, review digital touch points, propose action plans, and identify opportunities for sales growth whilst staying abreast of beauty industry trends and emerging eCommerce technologies.
  • Stay up to date on the latest developments in all-relevant aspects of digital technology and understand the ROI, cost implication and implementation strategy.
  • This role manages 2-3 direct reports.

Requirements / Qualifications:

  • Bachelor’s Degree
  • 8+ years of experience in eCommerce; Experience in SalesForce Commerce Cloud and Shopify a plus
  • Thorough understanding of end-to-end eCommerce processes inclusive of website infrastructure, content management and customer-facing functionality.
  • Detail-oriented, strong organizational and project management skills.
  • Ability to collaborate effectively and actively with creative and development teams.
  • Ability to take analytical insights and convert into actionable results.
  • Capable of multitasking and effectively apply critical thinking and problem-solving skills to resolve issues.
Estimated Compensation: $120,000 - $130,000 Per Year
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MEET YOUR RECRUITER

Patti RichardsPatti Richards

Managing Director, Digital & eCommerce Recruiting

(201) 537-0033

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