This featured candidate is a career support professional who leads from the front with compassion, professionalism, respect, and intelligence that instills confidence for his customers! Please take a moment to review his professional summary:
PROFESSIONAL HIGHLIGHTS
- Spearheaded the transition of a 24/7 global support team from offshore to onshore for a multinational media and entertainment company, improving SLAs, resolution rates, and customer satisfaction.
- Developed, deployed, and maintained a secure mobility strategy, allowing employees to work from home on Windows, Apple, or Linux systems using JAMF and WorkspaceOne MDM (deployed over 600 windows laptops, 500 Macs, and 120 iPhones).
- Orchestrated movement of 50+ personnel between offices in Chicago, launched new office in the Bahamas, and executed team relocations in NYC, optimizing team collaboration and fostering cross-office synergy.
- Establishing and maintaining vendor relationships ensuring an optimal technology catalog is kept current based on the ever-changing productivity needs of the business.
FUNCTIONAL/TECHNICAL SKILLS
- Information Technology Infrastructure Library (ITIL)
- Operations Management
- Knowledge Management
- Endpoint Management
- Data Analytics
- Support Processes
- Team Leadership / Mentorship
- Project Management
- Continuous Service Improvement
- Automation
YEARS OF EXPERIENCE: 20 years in building global IT support operations and improving teams with demonstrated versatility in the media, retail, and finance sectors.
CAREER GOAL: To continue developing and growing support teams while enhancing services and simultaneously growing his skillset.
PREFERRED EMPLOYMENT TYPE: Flexible. Full time opportunities are preferred.
PREFERRED LOCATION: Seeking a remote or hybrid role preferably in New Jersey but the NY Metro area is not out of the question.