This featured candidate is an innovative, accomplished, and results-driven technology leader with a proven track record of successfully leading teams to elevate customer satisfaction, enhance revenue, and expand operational capabilities! Please take a moment to review his professional summary:
PROFESSIONAL HIGHLIGHTS
- Delivered $48M in annual revenue with a team of 27 Technical Account Directors and two Managers, leading the strategic and continuous improvement of the post-sales and post “go-live” client experience.
- Supported more than $750M in annual recurring revenue from digital experience licenses.
- Fostered an environment of operational rigor and continuous improvement within team; delivering more with less while increasing CSAT; 2023 utilization of team was ~90% and employee retention was 100%.
- Led a team that partnered with sales on $100M in license sales to deliver $10M in annual professional services project work.
- Headed a team of eight account managers (based in the USA and Belarus) for a $1B software engineering company in the travel, hospitality, and retail verticals.
- Managed a global team of 84 people (50/50 split between USA and India) who collaborated with and advised client executive leadership to create better technical solutions to enhance customer and operational engagement.
FUNCTIONAL/TECHNICAL SKILLS
He is versatile, adaptable, and excels at transforming challenges into opportunity! Key strengths include:
- Business development and program/project management.
- Cross-functional team building and leadership (onshore and offshore).
- Enhancing customer and employee satisfaction.
- Marketing Technology (MarTech), custom systems integration development, and optimization.
- Strategic partnership, systems integration, and alliance management.
- Industry experience spans several high-tech verticals including travel, hospitality, restaurant, and retail.
YEARS OF EXPERIENCE: Over 20 years of experience leading teams in Systems Integration and SaaS companies, enhancing CX for customers and their customers.
CAREER GOAL: Seeking an opportunity to build-out levels of engagement/teams/revenue to excite stakeholders, employees, and customers alike.
PREFERRED EMPLOYMENT TYPE: Contract or Full-Time
PREFERRED LOCATION: Atlanta, GA with travel up to 80% or remote