This featured candidate is a strategic IT executive who modernizes complex business and technology environments into scalable, high-performing ecosystems that accelerate growth, efficiency, and innovation. Please take a moment to review his professional summary:
PROFESSIONAL HIGHLIGHTS
- Global Transformation Leadership: Delivered multiple post M&A business process and global systems unifications ($400M SaaS Software, $4.5M Distribution & Pharmacy, $350M SaaS Software) enabling standardized shared operations and savings ranging up to 48%.
- Enterprise Systems Modernizations: Directed global ERP, CRM, HRIS, MDM, IPaaS, MDM, and ITSM transformations across SaaS Software, Distribution, Logistics, Manufacturing, and Services organizations standardizing processes across 8 to 39 uniquely operating business units while reducing implementation and system run costs.
- Contact Center Optimization: Led omnichannel AI-Enabled CX/EX transformation cutting technology run costs by $1.2M annually while improving service quality and availability.
- Organizational Development: Built high-performance, product-managed IT service organizations that attracted top talent and established lasting business-IT partnerships.
FUNCTIONAL/TECHNICAL SKILLS
- Enterprise strategy and digital transformation
- Business systems modernization (ERP, CRM, HRIS, MDM, ITSM)
- Program and Portfolio Management (PMO Leadership)
- Agile and lean delivery, product-managed IT Services
- Cybersecurity and compliance (CISM Certified)
YEARS OF EXPERIENCE: 26 years of IT leadership in SaaS Software, manufacturing, distribution, pharmacy, and services organizations.