This featured candidate has excellent relationship skills and a passion for customer service/satisfaction! Please take a moment to review his professional summary:
PROFESSIONAL HIGHLIGHTS
- 75% Operational Cycle Time Reduction: Led lifecycle management and UAT for a major claims systems upgrade (replacing legacy platforms with EIS Suite), reducing process cycle time by 75%.
- 50% Workflow Acceleration: Streamlined disaster relief and political contribution workflows at AT&T, reducing cycle times by 50% while improving post-disaster compensation delivery.
- 40% Faster Incident Resolution: Spearheaded an enterprise data transformation project migrating legacy ETL to Azure Cloud SaaS at Truist/Starwind, boosting reporting accuracy and dropping ticket resolution times by 40%.
- 40% Error Reduction in International Reporting: Consolidated currency comparison and data-matching tools for Starr Insurance, cutting international coinsurance reporting errors by 40%.
- Global Systems Modernization: Successfully defined requirements, design, and data mapping to integrate legacy platforms into unified enterprise models using Pega Platform and Guidewire PolicyCenter for global underwriting and placement operations.
FUNCTIONAL/TECHNICAL SKILLS
- Core Business Analysis: End-to-End Requirements Gathering, Business Requirements Documentation (BRDs), User Stories and Acceptance Criteria, Gap Analysis, Business Process Modeling and Mapping, Workflow Optimization, and Sanctions/Compliance Analysis.
- Project & Lifecycle Management: Full Software Development Lifecycle (SDLC) Management, Project Planning, Implementation and Release Management, RFP Management, Business Case Development, Vendor Evaluation, and Triage Management.
- Testing & Quality Assurance: User Acceptance Testing (UAT) Leadership, Quality Assurance (QA) Scripting and Testing, Defect Tracking, UAT Coordination, and Quality Center.
- Agile & Delivery Methodologies: Agile (Scrum/SAFe), Waterfall, DevOps, Sprint Planning, and Cross-Functional Stakeholder Engagement and Training.
- Insurance Platforms & Domain Expertise: Property & Casualty (P&C), Life & Annuities (L&A), Reinsurance, Guidewire, EIS, and Pega.
- Business Analysis & Project Tools: Azure DevOps (ADO), Jira, SharePoint, Microsoft Office, Microsoft Visio, and Microsoft Project.
CAREER GOAL: Seeking a Senior Business Analyst role that leverages my business analysis expertise while contributing across Product, Policy, Claims, and Billing functions.
PREFERRED EMPLOYMENT TYPE: Permanent
PREFERRED LOCATION: NY Metro area
* Energenic
* Empathic