• Location: Edison, NJ
• Type: Direct Hire
On-Site
• Job #9371

The Company is a rapidly expanding 3rd-party fulfillment provider based in Edison, NJ. As the organization grows its East Coast operations, maintaining transparent, high-touch communication with its diverse client base is a top priority. This facility serves as a critical hub for both international receiving and multi-channel distribution.
 
The Role
The Client Success & Office Coordinator serves as the primary point of contact for all client accounts and the administrative backbone of the Edison facility. This individual acts as the “voice of the customer” within the warehouse, ensuring that client inquiries regarding order status, receiving timelines, and shipping delays are handled with urgency and professional clarity.
Beyond communication, this role is the gatekeeper for Retail Compliance, ensuring that specific routing and packaging requirements—such as those mandated by Walmart, Target, or Amazon—are strictly communicated to the operations team.
 
Key Responsibilities

• Client Advocacy: Manages all incoming client communications via phone and email, providing real-time updates on “Where is my order?” and “Why hasn’t this shipped?” inquiries.
• Retail Compliance Oversight: Interprets and maintains up-to-date knowledge of client-specific routing guides (e.g., Walmart’s shipping protocols); ensures the warehouse team is aware of specialized labeling or palletization requirements to avoid vendor chargebacks.
• Operational Reporting: Proactively updates clients on the status of inbound containers and outbound order volume, providing daily or weekly summaries of facility activity.
• Data Integrity: Utilizes the Warehouse Management System (WMS) to track inventory movements and order aging, identifying potential bottlenecks before they impact the client.
• Office Administration: Manages the procurement of essential warehouse and office supplies (e.g., tape, stretch wrap, labels, stationery) to ensure zero downtime in operations.
• Front-of-House Management: Acts as the primary point of contact for facility visitors, vendors, and non-freight deliveries.

 
Candidate Profile

• The Expert Communicator: Capable of delivering difficult news (e.g., carrier delays) with empathy and a solution-oriented mindset.
• The Compliance Hawk: Obsessed with the “fine print” of retail manuals; understands that a small labeling error can result in significant financial penalties for the client.
• The Multitasker: Able to pivot from a high-stakes client call to auditing a packing slip without losing focus or accuracy.

 
Qualifications

• 3+ years of experience in Customer Service or Account Management, ideally within a 3PL, logistics, or wholesale environment.
• Deep familiarity with Retail Routing Guides and compliance standards (EDI, UCC-128 labeling, etc.).
• Proficiency in WMS platforms, Microsoft Excel, and professional email etiquette.
• Exceptional organizational skills with a proven ability to manage supply inventories and administrative budgets.