This position would be responsible for the management and administration of the business’s PLM systems. Duties would encompass meeting with the business, IT and 3rd party vendors with day-to-day production support, as well as project and enhancements support tasks. The position will be a functional liaison between the business, IT, and 3rd party vendors. This position will be responsible for gathering and documenting system requirements to meet business objectives within the Design, Development, Production, and Sales teams in fully utilizing the PLM systems and processes. The individual will be the company champion in continuing process automation, best-practices as well as supporting integration with internal applications.
Major Responsibilities include but are not limited to:
- Functional knowledge and understanding of the end to end process related to Design, Production and Sales process flow
- Proficiency and expertise in working with an Enterprise PLM Solutions
- Develop change request Specifications that support business/systems requirements.
- Document any change requests and requirements in a consistent business language approach. Work with the business to review the solution requirements and receive approval
- Work with IT team and/or 3rd party vendor(s) to interpret the needs of the organization to deliver business solutions
- Prepare project plans (working with the business) detailing out the delivery, testing and implementation tasks and timelines
- Develop and execute integrated testing scripts and testing evidence. Coordinate with and incorporate business leads into the testing process
- Where required – maintain project plans for tasks where the level of change(s) requires a much more coordinated and managed level of planning (i.e. Application upgrades, Division level implementations, etc.)
- Work closely with IT and business partners to assure the timeliness for the completion of projects and change requests
- Develop or oversee the development of documentation and materials needed by IT, Auditors and business domains
- Provide hands-on review and training sessions as and when required
- Provide a professional level of IT support to the business community on systems and processes within the domain – utilizing the internal Incident tracking software (internal IT Support Center) as needed
- Working closely with resources (internal and external) to assist with issue resolution and escalation when appropriate – including but not limited to:
- Application errors or issues
- System/Application performance issues
- Data interfaces errors resolution
- Discrepancy reporting and resolution
Education and/or Experience:
- Candidate must have past experience (4+ years) in working with PLM Systems and/or processes that encompass Design, Development and Production flows
- Candidate must have knowledge of capturing and documenting Functional Requirements, Test Scripts and System Documentation (including Visio flows, swim-lanes, data integration schemas)
- Agile methodology experience preferred
- Data Migration experience preferred
- Must have strong communication skills – verbal and written with ability to articulate complex system processes and requirements
- Must be familiar with Fashion Industry (Apparel, Footwear, Accessories) business processes
- End user or implementation experience with enterprise PLM solutions.
- Experience with configuration, reporting/analytical and database query tools
- Should be comfortable with hands-on instructor led role to a business or IT user group
- Must be familiar and able to define and build documents using standard tools – Word, Excel, Power Point, Project and Visio
Other Skills and Abilities:
- Strong knowledge of Product Lifecycle Management systems and procedures
- Strong analytical and communication skills
- Must have strong written skills, with the ability to convey clear and concise thoughts and ideas
- Should have good interpersonal skills to deal with user community and vendors
